# Troubleshooting

{% hint style="info" %}
Please reach out to directly at <support@countercyclical.io> if none of the following tips help resolve your issue(s)
{% endhint %}

<details>

<summary>I'm having trouble logging into my account.</summary>

Sometimes when we make updates to the platform, though incredibly rare, you might need to clear your cookies and local cache.

You can learn more about how to clear your cache and cookies below:

* [Google Chrome](https://support.google.com/accounts/answer/32050?hl=en\&co=GENIE.Platform%3DDesktop)
* [Firefox](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)
* [Safari](https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac)

If this does not resolve the problem, please reach out to us at <support@countercyclical.io> and we'd be more than happy to help you!

</details>

<details>

<summary>I can't access Countercyclical altogether.</summary>

In the rare event that you can't access Countercyclical altogether, it may be for one, or a combination of, the following issues:

* Check our [status page](https://status.countercyclical.io/) to see if we're experiencing any downtime for maintenance.
* Try logging in on a different browser. Countercyclical works best on all modern browsers.

{% hint style="info" %}
If this problem persists, please reach out to us at <support@countercyclical.io>
{% endhint %}

</details>


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.